Main > SCA Proc > General Instructions
- Active Listening
- Footprints Email Instructions
- Footprints Phone Instructions
- http://support.inquisicorp.com Link to Footprints
- Intro and Signature for Emails
- Skype, Headsets, and More
- Signature Line What is added by Footprints?
- IG Errors Where to look to see if the item has been corrected or clarified?
- Virus Scan On top of your personal computer virus software, run a monthly scan.
- Call Progression Format Use this format for all phone calls - it provides the call progression and quality assurance format to be used on all calls.
- Communicating with Clients
- Response Time: Advisors are to respond to Calls and Emails within 1 BUSINESS DAY.
- How Much Research to do for a customer?
- Is the customer satisfied?
- Only provide information in the catalog Do not provide ISBN, copyright date, etc.
- Customer expresses threat of suicide
- What is Customer Service? Responding to difficult/frustrated customers, Staying on Topic, When things are going to change, Encouraging Words...
- Review this Shopping Cart