Main > SCA Procedures > General Instructions > Communicating with Clients > Is the customer satisfied?
Is the customer satisfied? updated 1.31.08
Ask the customer if she is satisfied at the end of your conversation. You can specifically ask if the customer is satisfied, or you can ask if there is anything else that they were hoping for or expecting. The main goal: When I hang up the phone or send an email, we need to know that the customer is satisfied. If the customer is not satisfied, we need to do something more/differently to satisfy the customer.
If the customer is NOT satisfied with a Sonlight product or service, please reassign the ticket to the facilitator.
Some more clarification -- if you are talking/emailing a customer about something and you sense they are dissatisfied for any reason, these are the tickets you will refer up to the facilitator. Please get an email address, though phone is fine if they prefer; someone will contact them. This will include things we have, in the past, just indicated were ‘the way it is’ – such as the IG errors, the lack of answers for the LA skills assignments, the lack of answers for the high school IG questions, etc. You get the idea. ;-)