Main > Catalog Issues
2010 Catalog shipping: (3.9.10)
- All catalog mailing addresses went to the printer on 3.5.10.
- Individuals who request a catalog after that date will have theirs shipped directly from the office. Should expect to receive mid-April.
- Catalogs expected to ship from printer 3.19.10.
The 2010 Catalog will be sent to the billing address of:
- Customers who have ordered since April 1, 2008
- Prospects (without an order) who have been added to our customer data base since January 1, 2009; database includes:
- SCC contacts
- Prospects who have created an account in SCOPS
- Prospects who have created an account in SONIA
- Individuals who have requested a catalog since SEPTEMBER 1, 2009
Updated shipping guarantee
We will no longer "guarantee" a shipping time. We will provide an "expectation" of a certain number of days. Customers can anticipate/expect their order to ship in about 3 business days during October through June; 5-10 business days during July thru September. (1.20.09)
Catalog Problem 4.7.09
Customers in WI, WA, WV and WY were never shipped the 2009 catalog from the shipper. We will be sending these 4500 folks an apology email today and their catalogs will be mailed first class (from CO) on Wednesday (4/8). We expect the new shipment to reach customers no later than 4/15.
Catalog_Apology.docx
Catalogs in orders
The 2009 catalog will be added to orders beginning April 1st. (3.25.09)
To Request Catalog FOR customer
- Enter mail information into online form. If customer has no email address enter: [email protected] in that field.
- The web coder fills out the field in on the form to indicate where you heard about Sonlight. So, once you've visted that page that field is 'grayed out' so you can't enter new data. This is not a website error. 5.16.08
The 2009 Catalog will be sent to the billing address of: (updated 1/26/09)
- Customers who have ordered since January 1, 2007
- Prospects (without an order) who have been added to our customer data base since January 1, 2008; database includes:
- SCC contacts
- Customers who have created an account in SCOPS
- Customers who have created an account in SONIA
- Individuals who have requested a catalog since SEPTEMBER 1, 2008 (updated 2/19/09)
2009 Catalog Shipping Schedule (updated 1/26/09)
- 1/1 - 2/28: Standard Shipping
- 3/1 - 3/31: No catalogs shipped; will be shipped after 4/1 via first class
- Late march to arrive by 4/1 - catalogs shipped from printer via Standard; NOTE: catalog requests from 1/1 to 2/16 will ship from the printer; catalog requests from 2/17 on will ship from Sonlight
- 4/1 - 8/31: First Class (will include any catalog requests received AFTER list sent to printer)
- 9/1 - 12/31: Standard shipping