Return Policies for:
Return Policies
Details and links to Sonlight's Guarantees, Cancellations/Changes, and Warranties...
Automated Returns updated 4.9.09
Customer are now able to initiate their return on the website. They should access the order they wish to return, select the items they are returning, and select a reason for return for each item. Once completed, the system creates the return order. They get the details of their return, return order number and amount. They are asked to print the page and include it with their return.
New Return instruction page 1.15.08
Returns on 30 day free campaign 9.6.07
Because of the ambiguity of the marketing email that was sent out about the 30-day trial, we will cover the customers’ return shipping if they decide to return the core to us within 30 days—if they ask about this or request it. It is not something we will be advertising. We will actually do FedEx pickups for these orders so that we can “WOW” the customer if they ask us to cover return shipping. This will save the customer the time and hassle of dragging it down to the post office. It also gives us the chance to have a FedEx tracking number on the return. We want to let customers know that the order must be packed well by them and that FedEx will have nothing to do with packing the order, just picking it up. [Advisors, refer tickets as normal.]
9.17.07 Additional details The 100% refund on used items applies only to items within the core package. If a customer added other items to their 30 day free trial order, those items fall under our standard 6 month return policy (and will be charged a restock fee; if used will not be refundable).
Pick Tickets/packing slip details 8.9.07
There is no return policy information and authorization on the back of the pick ticket/packing slip/invoice. Instead it refers the customer to the policy on the website
Greeting Cards for returns
- Customers who take advantage of the 18 week guarantee - includes an individually wrapped bag of tea
- Customers who return items due to a 'hardship'
- Customers who receive "too many" items - includes an individually wrapped bag of tea
