Exchanges (7.30.10)

Our automated returns system will allow for exchanges.
My Account --> My Order History --> Exchange Order

General instructions for returns (updated 7.30.10)

Online Automated Returns System

Refunds will be processed within 10 business days of receipt of your return.

If you purchased by credit card we will refund your credit to that same card. Due to credit card company policies, we are unable to grant requests for a refund any other way. If you paid by check or electronic check, your refund will be mailed to you.

Please follow these simple guidelines for a quick and easy return: 

   1. Please do not enclose new orders with your return.
   2. Please do not include credit card information with your return.
   3. Use a new box of the right size.
   4. Lay materials flat, not on their sides.
   5. Pack CDs, Binders, and Science Supply Kits on top of books.
   6. Use lots of packing material, but not newspaper since the ink can damage items.
   7. Clearly print your name & address on the outside of the box.
   8. Attach "Return Label" (found in top lefthand corner of your packing slip) to the outside of the box.
   9. Ship to Sonlight via UPS, FedEx, or Insured Postal Service to guarantee safe arrival.

Note: If we do not receive your return, or if it is received damaged from shipping, we can neither grant you a refund nor return the items to you. FOR YOUR PROTECTION, PLEASE DO NOT SEND PERSONAL CREDIT CARD / BANK ACCOUNT INFORMATION WITH YOUR PACKAGE. While we keep your information strictly confidential, if your package is lost and subsequently opened by others, your information could be readily available and open to fraud. Be assured, we most likely have your accurate billing information in our system. If for some reason we don't, we will be certain to contact you directly. 

   10. International customers: Please also write a clear description of the goods being returned

[i.e. Textbooks-Educational Materials]. State on the commercial invoice US Goods Returned and include HTS# 9801.00.10 

   11. For complete details on our guarantees see: www.sonlight.com/guarantee.html