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Marketing Campaign Follow-up Contacts
3-Core Calls
- If you are unable to reach the customer, leave a message and close the ticket. (8.26.10)
Magazine ad follow-up
- Tickets will be marked as Ambassador priority because they are requests for a call via email and it is reasonable to assume the prospect is home when they enter the email. You will mark the call under Marketing Follow-up. We will attempt these calls for 2 days, like any other phone call. Then if you must close with no contact send an email.
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Proposed Script v3.doc updated 2.08.08
- Make calls between 10 AM and 8 PM in the prospect's time zone. Do not call before 10 AM.
- The script is written as bullet points so you can customize it for your style; it isn't intended as a word for word script.
- Your objective: Become the problem solver - you are on a fact finding mission, a barometer
- Make a positive assumption that the customer WANTS you to follow-up with a second call!