Marketing Campaign Follow-up Ticket Record Keeping

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Record keeping - How to handle Footprints Tickets

1. Only one attempt on marketing follow-up calls
2. steps for each attempt
   1. Log on recap,
   2. capture info - mark notes,
3. Steps in attempt – (if you want the little details, see this and following)
   1. mark in blue column, Marketing Follow-up on recap
   2. add notes about what occurred
   3. If you LM, NA
      1. send an email, script on wiki
      2. tweak it as needed
      3. CHANGE THE SUBJECT LINE – this what the customer sees