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Ticket with questions when you are finished?
Product or procedure question updated 1/31/08
ALL questions for Customer Relations or any other department at Sonlight are to be directed through the SCA Facilitator. Please do not contact Sonlight directly as it may result in multiple advisors contacting SL over the same issue. Going through one person allows us to better use our time and their time -- and to make sure that everyone is updated when we get new information!
If you have a product or procedure question, you need information from Sonlight, put your question in the ticket, then reassign to the SCA facilitator with the status of Urgent. She will gather any needed information and reassign the ticket as needed. Again, this way we do not duplicate efforts and we reduce the amount of email going into Customer Relations and/or Management and back to individual SCA's. If you have a customer waiting on the response, be sure to state that in the ticket.