Main > SCA Proc > Scheduling Issues

Daily Task Review

  • Details on what to when you are scheduled in Live Call, Live Chat, or Voice mail

Availability

Please upload your availability to the google doc by 9 AM Monday Morning.

How to view Schedule in gMail

If you are viewing the schedule in gmail, you will have to download it - viewing it in html does not work correctly.

If you need Schedule Changes

If you need a change to the schedule after the schedule has been published, it is the advisor's responsibility to find a replacement. The time for changes is when the potential schedule is being reviewed. Barring emergency (medical, etc.) being on the final schedule constitutes a commitment to be available for work.

Schedule Tips and Guidelines

  1. You need to be there when your shift starts
  2. Some adaptation is necessary at the end/start of shifts due to Footprints license issues (not enough licenses for the number of individuals going in and out)
  3. Important to communicate to CA when your hours exceed your shift time (move into next shift)
    1. If scheduled to start at 12:30, alert both am and pm shift CA’s when you will start.
  4. Think about the number of hours to which you committed per week when you were hired – post enough availability
    1. Post availability – as much as possible.
    2. Email Facilitator if you have preferred times within that availability.
  5. Schedule is a guideline –
    1. if volume doesn’t demand it, then we quit early
    2. if volume does demand it, someone WILL step up and get the job done – Facilitator will send out an email to ask for help when needed those that go over and above will be appreciated and will be rewarded as we are able
  6. If you have issues w/ schedule, contact Facilitator
  7. Goal is to contact customer as quickly as possible
  8. If we need to hire more advisors, we will, but those who commit to 20 hours a week will get priority
  9. Those who are available the majority of the weeks during the summer will have priority. Vacations, conventions, etc., are expected, but being gone numerous weeks can put a strain on the schedule.
  10. I understand ‘life happens’, but we need to realize the commitment required for a contract job – we work when the work is available