Main > SCC Procedures > SCC Forum Tech

SCC FORUMS TECH

Instructions for inviting customers to your Forum

(you can copy and paste these instructions to use for your customers)

In order to access my Consultant Forum on the Sonlight Forums site, you must first register.

  • Point your browser at the Registration Page on the Sonlight Forums.
  • Follow the on-screen instructions to completion.
  • Watch your inbox for an activation email to arrive shortly after you complete the registration process. Click on the link found in that email to activate your account.
  • Next, point your browser at your USER CP page.
  • Scroll down the links on the left side of the User CP page and click on GROUP MEMBERSHIPS.
  • Under the header The following groups are available for you to join, look for Judy W's customers (enter your forum name here).
  • Click the radio button next to JOIN GROUP and then scroll down to the bottom of the page and click on the final JOIN GROUP button.
  • The next window that opens will request your full name, email address and this forum code: (enter your forum code here)
  • Be sure to click on the SEND REQUEST button, and you're all set. I will be in touch with you via email shortly after I receive your request.

Processing Join Requests for your SCC Forum

As usergroup leader of your SCC Forum, you will have to approve any requests that folks make to join your forum.

  • Making certain that you are logged in under your Consultant username, click on the USER CP link found on the blue menu bar at the top of any for page.
  • From the list of links on the left side of the page, click on GROUP MEMBERSHIPS.
  • Under the header You are a leader of the following groups, you will find your forum listed.
  • If anyone has requested to join your forum, you will see a link saying Review join requests. Click on that link.
  • The next page will show you the forum username of the request, as well as the full name, email address and any forum code you've provided (*if* the customer filled in the field properly).
  • Based on whatever research you choose to do to determine whether or not you will approve the request, click on either the Accept, Deny or Ignore radio button.
  • Finally, click on the DO AUTHORIZATIONS button to complete the process.
  • The ignore button allows you to process requests in batches. If there is one individual in a list of 5 requests that requires some further research, simply click Apply or Deny for the other four, leave the Ignore button checked for the fifth and do the authorizations.
  • If you ever want to see a complete list of your forum members, click into the GROUP MEMBERSHIPS page and find your forum listed there. Click on the LIST MEMBERS link.
  • Want to REMOVE a forum member? Click through to the LIST MEMBERS page ... check the box to the far right of the forum user's information, then scroll down to the bottom of the page and click the REMOVE SELECTED USER(S) button.

Any questions? Let Judy know.

Moderating Your SCC Forums

As "owner" of your SCC Forum, you have the tools to, and responsibility for moderating your forum. Making certain that you are logged into the forums using your Consultant username, here are some tasks you may accomplish as a moderator:

  • You can STICK a thread to the top of your forum to draw attention to it and keep it from disappearing down the forum. You can do this either while you are creating a new thread, or after you've created one.
    • When you are creating a thread, scroll to the bottom of the page *before* submitting the thread, and click the check box to Stick this thread after you submit your message. Then click the SUBMIT NEW THREAD button.
    • If you've already created a thread you would like to sticky, open the thread. Drop down the THREAD TOOLS menu and click the radio button to STICK THREAD.
  • You can UNSTICK a thread if you no longer desire for it to sit at the very top of your forum. Open the thread in question, click on the THREAD TOOLS menu, and click the radio button to UNSTICK THREAD.
  • You can DELETE a thread from your forum, though we recommend that you use this ability sparingly. If you no longer have need of a thread, open that thread and drop down the THREAD TOOLS menu. Click the radio button to DELETE THREAD. Once you have deleted a thread, you will continue to see the thread title (in italics) as the forum moderator, but your forum users will not see it.
  • You can MOVE a thread out of your forum that may need to be somewhere else. For example, if a forum user has complaints about your booth set-up or wants to share something with Sonlight, you may wish to move that thread to the Dear Sonlight Forum. Open the thread in question, drop down the THREAD TOOLS menu and click the radio button to MOVE THREAD. The next page will allow you to choose to move the thread to Dear Sonlight and leave an EXPIRING REDIRECT in your forum. If you feel it necessary to move a thread out of your forum, keep in mind that many of your forum users may not have full forum access, so you must move them to a PUBLIC forum or they will no longer be able to see their thread.
  • You can EDIT a thread for longer than the standard 10 minutes (in fact, you can edit a thread on your forum forever!). Simply open the thread in question, drop down the THREAD TOOLS menu and click the radio button to EDIT THREAD. You can also edit a thread TITLE in your forum by simply double clicking near the end of the title and then renaming the thread.
  • You can permanently SUBSCRIBE to receive email notifications for all threads/posts that appear on your forum. Simply email Judy, since this is an administrative function, and let her know that you wish to be permanently subscribed to all your forum posts/threads.

NOTE: There are other moderating functions available on the THREAD TOOLS menu (i.e. merging, copying, etc..) but you will likely never have need to use these. If you have a question about any of these tools, please let Judy know. 

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