The process by which we upload the SCC prospect list is automated, which is why the prospect list format is so important. If an individual on your prospect list has never been a customer of Sonlight before, the upload is very straight forward. An account is created and the customer is entered into the system with the appropriate SCC and event codes. However, if an individual on your prospect list is already in the system, the following things apply:

  1. If the customer's account shows no previous order, and there is no SCC assigned to that customer, then the appropriate SCC and event codes will be added.
  2. If the customer's account was added after the event date, and there is no SCC assigned to that customer, then the appropriate SCC and event codes will be added. (This can happen when a person registers in SCOPS, but has not yet ordered).
  3. If the customer's account shows no SCC or event code, and the last order date is more than 3 years before the current event date, then the appropriate SCC and event codes will be added.

Clarification ... if a customer already has an SCC code on their account, it will not be over-written by a new SCC code. The first SCC in wins. The only exception to this is when an SCC retires. Then her code will be removed from all of her accounts and a new SCC may pick up any of those accounts.