Main > SCC Proc > SCC Customer Contacts
Recording of SCC Customer Contact Procedures training on GatherPlace: http://www.gatherplace.net/play?25397449 30-minute training shows screenshots of the e-mails you will receive from Advisors as well as providing detailed instructions on responding to both Advisors and Customers.
Please remember that if you are going to be away from access to your Sonlight e-mail for 2 or more days, you need to set your away message so that the Advisors know to handle your customers who call or send an e-mail. If you would incude in the auto-reply (the one you set as your away message) the dates that you will be gone, the name of the SCC who will be covering for you (if applicable), and if you plan to respond to calls/contacts after you return. Basically, provide the information that the Advisors will need in your auto-reply, but word it in such a way as it makes sense and sounds professional for your customers who may contact you directly during that time.
While the preference is that you work with your customers to provide them with consistent input and build a relationship, if you need to be away and have not made arrangements for another SCC to cover in your absence, the Advisors will respond to the customer. For the sake of minimizing the delay in responding to the customer, it helps to have advance notice of your absence.