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Update on RS Tech Support (9.9.14)

Starting on October 1, 2014 RS is moving their free phone support offer from six months from purchase date to three months from purchase date. This impact only phone support. They will continue to offer chat and email support for free. Their Pay for Support (PFS) charge will remain at $19.99 per incident after the 3 months purchase date.

Update on RS Tech Support (6.27.12)

Beginning July 1, 2012 RS will be making changes to their customer support options. From that date on, when a customer purchases RS they will have 6 months of access to phone support at no charge. After that 6 months, there will be a per incident charge for phone support (only). Sonlight customers will be asked for their date of purchase (from SL) when they call.

  • RS will charge $19.99 for phone support only since the product was purchased more than 6 mo ago.
  • The following options exist for RS support:
    • Email and chat support are still free
    • Self-help at success.rosettastone.com is still free
    • Customers are welcome to upgrade to a newer version and get free support for another 6 months
    • Customers can pay $19.99 and get phone support for their incident (meaning 5 calls on the same issue is still covered, and we refund if the issue cannot be solved).
  • Starting July 1, 2012 RS will be desupporting all Version 2 products. Customers can choose to go through customer care to upgrade to Version 3.
    • There is a discount to go from Ver 2 to Ver 3, but those orders have to go through the RS customer care dept. The discount will depend on what program the customer currently has and what they wish to order.

Update on RS Tech Support (12.8.11)

Rosetta Stone should be providing general tech support to our customers at no cost, and with no requirement of proof of purchase. However, if a customer's computer crashes and they need to reactivate, a proof of purchase will be required by RS. Also, if a customer uninstalled without deactivating, and was trying to reinstall, proof of purchase would be required. So RS will primarily require proof of purchase when they wish to be sure they are only giving licenses to customers who purchased through them or an authorized retailer.

Version 3 Homeschool Edition Operating System Compatibility [updated 9.3.13]

  • Windows 8
  • Windows 2000 (32-bit) and later
  • Windows XP (32-bit)
  • Windows Vista (32-bit)
  • Windows 7
  • Mac OS 10.4
  • Mac OS 10.5
  • Mac OS 10.6
  • Mac OS 10.7
  • Mac OSX Mountain Lion
  • Note for Intel Macintosh Users: Rosetta Stone Version 3 application for Macintosh is a universal application that will run natively on Intel Macs. Version 2 will run on Intel Macs using Apple's emulation mode.

Version 2 and Mac Lion OS (7.19.11)

Due to technological advances within Mac's newest operating system Lion (10.7), Version 2 RS software will not be compatible with Lion. Version 2 Personal and Homeschool edition software is compatible with Windows 2000, Windows XP, Windows Vista, and Windows 7 as well as Mac OS 10.3.9 through 10.6.8.

Rosetta Stone Tech Support (10.6.09) - RS has a list of all their Authorized Resellers (including Sonlight). Our customers receive the same customer care and tech support as people who purchase directly from RS. If a customer is told by RS that they must contact Sonlight for tech support, please let Judy know.

After purchase tech support requests can be referred directly to Rosetta Stone: http://www.rosettastone.com/global/form/support-request or 1.800.280.8172.

Version 3 tech issues (6.25.08) - Some customers are experiencing difficulty with the Parent Administrative Tools (aka Student Management System in Version 2) which has nothing to do with the Vista OS. It has to do with reporting progress, and there are some exercises that are reporting progress incorrectly in the progress report. Rosetta Stone will provice a patch which will be pushed out to customers in an update (free of charge) which will likely be ready in August. Unfortunately, this was a bug that was not discovered in pre-launch testing, and it is something that affects customers using the "full year" curriculum. No data is being lost, so once the patch is ready, reports should be available as if nothing had happened. The update will be available as an Internet download. 9.16.08 - The patch is now available. Customer will find it by using the "Check for Updates" link which will allow them to run an auto update within the program.

Vista compatibility issues - (updated 6.25.08) Rosetta Stone Version 3 is fully compatible with Vista.

System Requirements http://www.rosettastone.com/global/support/system-requirements [04.12.11]