No Contact Procedure 5.20.06
If we have a customer who we have attempted over three days on the final attempt
- leave a message asking them to call back in and leave a time span in which we can reach them,
- leave your personal phone number (if you want to - you are not required to do so) AND
- leave the advisor email... [email protected] (note -- no s, just advisor).
Update the ticket for a No Contact call as follows:
- Change title to: NO Contact
- Change status to Advisor No Contact