Intro Line [5.20.06]
Always begin your email response with some type of opening. It can be as simple as 'Thank you for contacting Sonlight', but be sure to use one.
Recommended intro line for existing or unknown customer type:
Thank you for contacting Sonlight Curriculum with your questions. As a Sonlight user and advisor, I am happy to assist you.
Recommended intro line for potential customers:
Thank you for considering Sonlight Curriculum and contacting us with your questions. As a Sonlight user and advisor, I am happy to assist you.