To maintain consistency and continuity in customer contacts, we need to begin using the same intro and closing lines as Customer Relations.
Do NOT use a greeting line in addition to the intro (i.e. no "Dear Jane," - just start with the intro). Type in the customer's name after you insert the intro into the email.
INTRO: Thank you, , for contacting us. As a Sonlight user and advisor, I am happy to assist you.
CLOSING: It has been a pleasure serving you today. Please let me know if I can assist you further.
[insert name here]
Sonlight Curriculum Advisor
In the initial response use the standard greeting/closing. In subsequent contacts on the same ticket, modify as needed to address the specific issues in the email.