Client reports not receiving the Beam after they have subscribed

Numerous clients have reported they are subscribed to the Beam, but have not received it. An email that “fails” usually bounces because:

  1. A filter prevents it from being delivered.
  2. The inbox has exceeded its storage capacity and rejects all incoming email.
  3. The ISP (internet service provider) automatically blocks emails that meet or exceed a specific file size. (The Beam is quite lengthy and may be too large for some ISPs.)
  4. The format of the subscription is in HTML and the ISP automatically blocks all HTML email. In this case, it’s an easy switch to the text format.
  5. Another thing that could happen. Someone sets up a rule in their email program that automatically files the Beam in a particular place. Then the person forgets about the rule and believes she’s not receiving her subscription when, in fact, she is.

The software will attempt to send an email four times before flagging the account as failed.

ACTION: After walking through the above reasons with the customer, reassign ticket to SCA facilitator. SCA facilitator will refer to CR to confirm email list subscription.