Main > Advisor > Live Chat > Chat Stats
June, 2009
- Advisor Team chats: 803; CR team chats: 192; Forums: 21
- Average Chat Length for advisor team: 17 min 39 seconds
- Offline emails: Advisor team - 139; CR - 46; Forums - 2
- Optimal time frame to pick up chats to avoid abandoned chats: prior to 50 seconds, best time by 20 seconds