How do I email an order?
We encourage you to use our online ordering system instead. It is fast, easy, and safe. This is a secure site so your information is encrypted. Because you enter your own order it requires less handling which saves 1 to several days in processing.
No web access: To place an order via email, simply include all the pertinent information that you would normally include on our order form. Email it to [email protected] . Please include your credit card information. If you prefer you can split the credit card number into multiple emails or call us with the number and we will match it to your email order.
I do not have an order form: Let us mail or fax one to you. (Mailing or faxing an order form is far preferable to having the customer just send the information on paper.)
But if the customer is unwilling to wait, tell them to send the following information on a piece of paper: Name and address, Ship to address (if different from mailing address), Phone/Fax numbers, book titles, quantity, order number for each item (found in the catalog), price of book, total cost of order.
Inform customer that they will need to include the cost of shipping in their order payment.
Be sure to include payment. Orders will not be processed without payment. We accept check, Visa, Mastercard, and Discover card. For check payments, if there is any variance (prices are subject to change), we’ll adjust your invoice and ask you to remit any balance due. For credit card include credit card number, expiration date and your signature. We will bill for current prices (subject to change).
All items are billed when the order is placed, even if the item is placed on back order.
An online option if they do not have an order form: A customer can print their shopping cart at step 3 of SCOPS (item confirmation) and mail it in to Sonlight with a check. Please note that this does not include their shipping information, so they can print out step 2 (shipping address) or can write their address on the item confirmation print out. If a customer does not complete their order online, they will not receive the ONLINE free gifts. We can offer an extra gift online (and a lower free shipping and handling threshold) to online orders because of the automation SCOPS has. This automation allows us efficiencies that we can then pass onto the customer.
Can I change or cancel an order?
We are delighted to have the opportunity to take advantage of technology to serve you very quickly, accurately, economically, and professionally. And, we have established and refined our order processes accordingly.
Consequently, we are unable to cancel or change your order once we receive it without manual interruption to our automated processes and real added cost. Often, in fact, by the time we receive your cancellation/change request, your order has already been shipped.
Therefore, if we do receive a cancellation/change request after your order has been accepted into our order processing system and we are able to physically accommodate your request, we will charge you additional handling fees of 5% (five percent) or $5 minimum, which ever is more.
NOTE: Orders that you refuse for delivery at your door will incur these additional handling fees of 10% with a $10 minimum