SL assistance when customer loses products to disaster 11.05
If you speak to customers who were affected by a disaster (such as Katrina, a house fire, etc.), put the information in a Footprints ticket and refer to the SCA facilitator. Sonlight has a policy to allow disaster victims to purchase replacement materials at a 30% discount. This is NOT something WE share with customers, but we will forward the contact information to CR where they can choose to offer the discount when appropriate.