- The Basics
- Definitions Contact Advisor, Facilitator, IM, Ticket, etc.
- Binder Setting up a binder for advisor use
- SCA Calendar
- Communicating with the CA
- SCA Recap Instructions
- Contacting Customers Details on how and when we respond to a customer request for a phone call.
- Ticket with Questions Have a ticket that still has questions when you are done?
CR Gtalk Usernames
Quick Replies for Common Customer Questions
Conference call - recordings and minutes
Benefits of Being an Advisor
2013 Sonlight Holidays
Footprints Instructions, Email
includes intro lines for Sarita and Sonia emails. Tickets initiated on the web will have brackets [ ] in the subject line with the topic inside the brackets. Mark these as web tickets. CA will change priority to LOWEST.
Footprints Phone Instructions
Footprints Phone Template details on how to use the notes section/template in FP
Advisor Queue Instructions how to set up your queue in FP and take tickets
Intro and Signature for Emails
Footprints Quick Reply Internal Solutions: Topics list and ticket number internal solutions that can be used as a quick reply.
http://support.inquisicorp.com Link to Footprints log-in page
Skype, Headsets, and More
The Basics
- Definitions Contact Advisor, Facilitator, IM, Ticket, etc.
- Binder setting up a binder for advisor use
- SCA Calendar <