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Dear Customer,
I'm writing with important
information about your account at www.sonlight.com.
The tech team here at Sonlight has resolved a potential problem with your
account and I'd like to fill you in on the details.
Please know that all your
information is (and always has been) completely secure and the only thing
you may
need to do is to reset your password.
I sincerely apologize for this annoyance.
Here's what happened: Like many other
Sonlight users, it appears you had duplicate accounts in our system. In
other words, there were two accounts with the same name, address, phone
number and email address. This can happen when people forget their
password and create a new account instead of resetting their password to
access their existing account. I apologize that our system did not (until
recently) prompt people to simply reset their password instead of
creating a new account in this situation.
Regrettably, some Sonlighters with
duplicate accounts were experiencing problems at checkout, missing out on
Rewards Points they had earned, and/or missing out on Club Membership
status they deserved.
To fix these problems, our tech team
has been working behind the scenes to merge duplicate accounts. They have
successfully merged your two (or more) accounts into one. Now all your
order history, Rewards Points, etc. are in your one account. For example,
if you had 100 Rewards Points in one account and 200 in another, you now
have 300 Rewards Points available for your use in your single account.
None of your personal information was affected in this transition.
The only thing you may
need to do is to reset your password the next time you log in to your
Sonlight account. You will have to do this
only if you had more than one password for your duplicate accounts. If
you had the same password for each of your accounts, you will be able to
log into your newly merged account with that same password.
To see if you need to reset your
password, please go to www.sonlight.com and try to log in. If
you can log in, you're good to go. If
the system does not accept your password, please ...
- Click
on the get it
back link under Forgot your password?
- The
system will email you a new randomly-generated password, which you
can use to log in. Please note that this is a secure email; Sonlight
will never see your password.
- After
you log in, you may go to My Account and change your password to whatever
you'd like. (Note: if you have trouble changing your password, make
sure you fill in the "Enter Current Password" field with
the new password you received via email.)
Again, I sincerely apologize for this
complication. When we started fixing duplicate accounts, we did not
realize the system would force some users to reset their password as a
result.
Please contact me
or contact my customer service team if you
have any questions or concerns. We look forward to serving you.
Sincerely,
Tim Heil
Customer Relations Manager
www.sonlight.com
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